Prizma Technologies

Our Services Overview

1
Implementation Services
We recognise that providing hospitality software is only part of the solution that our clients require. prism aim to deliver a total solution with the specific objective of providing clients with a single point of contact for implementation, covering:

We realise that the business goals of our clients can only be met if the total solution is correctly specified and installed.

Typically, Prism technical experts are involved in projects at the specification stage.

2
24/7 SupportAll Software Clients
Prism provide fully manned, 24-hour software support 7 days a week, 365 days a year. Clients can select from a range of support levels to suit their operating needs and budgets

Typically, hotels software support is 7.00am to 11.00pm, while standard conference and banqueting cover is on a 9.00am to 5.00pm basis.

Extended maintenance cover, normally required by larger properties, provides full 24-hour software support, with the additional benefit of regular software upgrades, as new features become available. Hardware maintenance is also provided, 7 days a week, 365 days a year, where required. Prism also offer hardware and networking support and Service levels are offered to meet customer needs.
Our infrastructure services are delivered in conjunction with Business Partners who specialise in specific areas of the market, spanning PC equipment, POS equipment, wireless solutions and wide area networking. As a result of these partnerships, Prism clients have access to a range of services based on a single point of contact.

Prism support- 24/7 service, when it really matters!
3
User TrainingAll Software Clients
Our training courses are designed to provide a high level of user skill and typically span three to six days. We also provide dedicated training for management and IT staff, where the emphasis is on advanced features and optimising system performance.

Training plans are designed around the needs of the client, and where required, Prism can provide training to staff in need of greater familiarity with Windows or other relevant operating systems.